Money Back Guarantee Policy

Introduction

Welcome to TROPHENYXIS. We are committed to ensuring your satisfaction with our products. This Money Back Guarantee Policy outlines the terms and conditions under which you may receive a refund for your purchases from TROPHENYXIS.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

1. The product must have been purchased directly from TROPHENYXIS through our official website.
2. The refund request must be made within 30 days of the original purchase date.
3. The product must be returned in its original condition, unused, and with all original packaging and tags intact.
4. Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

The following items are not eligible for a refund:

1. Gift cards and promotional items.
2. Products purchased from unauthorized sellers or third-party marketplaces.
3. Customized or personalized items.

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Please include your order number, a description of the issue, and any relevant documentation. Our team will guide you through the process and provide return shipping details.

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

For any questions or assistance regarding this Money Back Guarantee Policy, please reach out to us at [email protected]. Our customer support team is available to help ensure your complete satisfaction with TROPHENYXIS.